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What to include in your enquiry

Whether you call, email, or WhatsApp, the more detail you provide up front, the faster we can come back with a firm stem. A complete enquiry usually includes:

• Vessel name and IMO number — helps us verify flag, fleet history, and any standing agreements.
• Port and ETA — laycan window, berth or anchorage if known.
• Grade and quantity — VLSFO, HSFO, LSMGO, MGO, ULSFO, LNG, methanol, or biofuel blend; MT per grade.
• Delivery method — barge, truck, or pipeline if port-specific.
• Special requirements — cold flow, cat fines limit, compatibility with existing stems, survey witnessing, specific supplier preferences.

Missing any of it? No problem — we'll come back with clarifying questions. Nobody expects a fully formed enquiry on first contact.